Shipping & Delivery Policy

Shipping & Delivery Policy

Effective Date: 5 September 2026
Last Updated: 5 September 2026

This Shipping & Delivery Policy (“Policy“) applies to orders placed through Lasoon.in, operated by Wool Worth India (“Lasoon“, “we“, “us“, or “our“).

By placing an order through the Website, you acknowledge and agree to the shipping and delivery terms described below, subject to your rights under applicable law.

1. Order Confirmation

After you place an order on Lasoon.in, we will send an order acknowledgement through email, SMS, WhatsApp, or another available communication channel.

The order acknowledgement confirms that we have received your order request. It does not necessarily constitute acceptance of the order.

Your order will generally be considered accepted when the product is dispatched from our warehouse, unless we notify you otherwise.

Once the order is dispatched, you will receive a dispatch/shipping notification containing available shipment and tracking information.

2. Cash on Delivery (COD) Orders

For Cash on Delivery orders, we may contact you through:

  • Phone call;
  • SMS;
  • Email;
  • WhatsApp; or
  • Other available communication channels

to verify the order and delivery details.

Where verification is required, an order may be placed on hold or cancelled if:

  • The customer cannot be reached;
  • The customer does not confirm the order;
  • The delivery details appear incomplete or inaccurate;
  • Fraud or unusual activity is suspected; or
  • Other legitimate verification concerns arise.

Lasoon may restrict COD availability for certain locations, products, customers, or orders.

3. Order Processing and Dispatch

Orders are generally processed within 2 business days, excluding Sundays and applicable public holidays.

Processing includes activities such as:

  1. Order verification;
  2. Payment confirmation, where applicable;
  3. Product availability checks;
  4. Quality inspection;
  5. Packing; and
  6. Handover to the shipping partner.

During sales, promotional campaigns, holidays, peak shopping periods, or unusually high order volumes, processing and dispatch may take longer.

If a significant delay is expected, we may provide an appropriate update where reasonably possible.

4. Product Quality Check and Packaging

Before dispatch, products are subject to appropriate quality checks and packing procedures.

We take reasonable care to ensure that products are securely packaged for transportation and that the package contains the products corresponding to the order.

Despite these precautions, damage may occasionally occur during transportation.

If you receive a damaged, incorrect, missing, or incomplete order, please refer to our Refund, Return & Replacement Policy and contact customer support as soon as possible.

5. Shipping Partners

After dispatch, orders may be handed over to independent third-party logistics and courier partners.

The specific courier may vary depending on:

  • Delivery location;
  • Service availability;
  • Package characteristics;
  • Operational requirements;
  • Courier capacity; and
  • Other logistics considerations.

Courier partners may contact you directly to coordinate delivery where necessary.

6. Estimated Delivery Time

Orders are generally delivered within approximately 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery times may vary for:

  • Remote or difficult-to-reach locations;
  • Rural areas;
  • Certain pin codes;
  • Peak shopping periods;
  • Public holidays;
  • Weather disruptions;
  • Transportation disruptions; and
  • Other circumstances outside our reasonable control.

The delivery timelines displayed at checkout or communicated for a specific order should be treated as the most relevant estimate for that order.

Delivery timelines are estimates and are not guaranteed unless expressly stated otherwise.

7. Shipping Charges

Shipping charges, where applicable, will be calculated and displayed during checkout before you complete payment.

Free Shipping

Orders with a prepaid order value of INR 999 or more are currently eligible for free standard shipping, subject to applicable exclusions or promotional conditions.

Orders below this threshold may incur shipping charges, which will be displayed at checkout.

Lasoon reserves the right to modify:

  • Free-shipping thresholds;
  • Shipping charges;
  • Eligible products;
  • Eligible locations; and
  • Promotional shipping offers.

Any applicable shipping charges should be displayed before order confirmation.

8. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Please verify:

  • Full name;
  • House/building number;
  • Street/locality;
  • City;
  • State;
  • PIN code;
  • Contact number; and
  • Any other information required for successful delivery.

Lasoon may not be responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated information supplied by the customer.

If you identify an incorrect delivery address after placing an order, contact customer support immediately.

We will attempt to update the address where operationally possible, but an address change cannot be guaranteed after dispatch.

9. Delivery Attempts

Our delivery partner may make one or more delivery attempts according to its operational procedures.

If you are unavailable, the courier may:

  • Contact you by phone;
  • Attempt delivery again;
  • Request additional delivery instructions; or
  • Return the shipment to the sender after unsuccessful attempts.

Customers should ensure that someone is available to receive the package where possible.

Repeated failed delivery attempts may result in the order being returned to Lasoon.

10. Order Tracking

Once an order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, your Lasoon account, or another available communication channel.

Tracking information is generally provided by the relevant courier partner.

Tracking updates may occasionally take time to appear after dispatch, particularly during the initial handover or sorting stages.

11. Delayed Shipments

If your shipment is delayed beyond the estimated delivery period, please contact us at support.lasoon@gmail.com with your order details.

We may investigate the shipment with the relevant courier partner.

Delivery delays can occur because of circumstances including:

  • Severe weather;
  • Natural disasters;
  • Transportation disruptions;
  • Public holidays;
  • Strikes;
  • Government restrictions;
  • Operational disruptions;
  • High shipment volumes;
  • Incorrect or incomplete addresses;
  • Remote-location delivery limitations; or
  • Other circumstances beyond our reasonable control.

Where appropriate, we will reasonably assist in tracking and resolving delayed shipments.

12. Undelivered or Lost Shipments

If your order has not been delivered within a reasonable period after the expected delivery date, please contact us.

We may initiate an investigation with the courier partner.

If the shipment is confirmed as lost or cannot reasonably be delivered, we may provide an appropriate resolution, which may include:

  • Replacement, where available;
  • Refund; or
  • Another appropriate resolution,

subject to the circumstances and applicable law.

13. Order Marked as Delivered but Not Received

If the courier tracking system shows your order as delivered, but you have not received it, please contact Lasoon within 48 hours of the delivery status being recorded.

We may investigate with the delivery partner and may request information necessary to verify the claim.

Please check with:

  • Family members;
  • Neighbours;
  • Building/security staff;
  • Reception or designated delivery locations; and
  • Other persons who may have accepted the package on your behalf.

Where the shipment cannot be located after investigation, we will determine the appropriate resolution in accordance with our policies and applicable law.

14. Damaged or Tampered Packages

If your package appears visibly damaged, opened, or tampered with at the time of delivery:

  1. Inspect the package before accepting it where reasonably possible;
  2. Photograph or record the condition of the package;
  3. Refuse delivery where the package is materially damaged and the courier permits refusal; and
  4. Contact Lasoon as soon as possible.

If you accept the package, retain all packaging materials and provide photographs/videos when submitting a claim.

For detailed claim requirements, please refer to our Refund, Return & Replacement Policy.

15. Partial or Missing Items

If your package contains fewer items than ordered, contact us as soon as possible and preferably within 24 hours of delivery.

Please provide:

  • Order number;
  • Photographs of the package;
  • Shipping label;
  • Contents received; and
  • Unboxing video, where available.

We may verify the claim against our dispatch and packing records and information obtained from the delivery partner.

16. Delivery to Remote Locations

Delivery availability and timelines may vary for remote, rural, restricted, or difficult-to-access locations.

Certain PIN codes may have:

  • Longer delivery times;
  • Limited courier availability;
  • Additional delivery restrictions; or
  • No delivery service.

If a delivery cannot be completed because the destination is outside available courier coverage, we will communicate the available options where reasonably possible.

17. Failed Delivery and Return to Origin (RTO)

A shipment may be returned to Lasoon as Return to Origin (RTO) where delivery cannot be completed due to circumstances such as:

  • Incorrect address;
  • Incomplete address;
  • Customer refusal;
  • Customer unavailable after delivery attempts;
  • Invalid contact information;
  • PIN-code restrictions; or
  • Other courier-related circumstances.

For prepaid orders, any refund following an RTO will be handled according to the applicable refund policy and circumstances.

For COD orders, no refund is generally applicable where no payment was collected.

Repeated failed deliveries or COD refusals may result in restrictions on future COD availability.

18. Cancellation After Dispatch

Once an order has been dispatched or handed over to a logistics partner, cancellation may no longer be possible through the standard cancellation process.

Where cancellation is unavailable after dispatch, the customer may need to follow the applicable return or refund process, where available.

Please refer to our Refund, Return & Replacement Policy for additional information.

19. Shipping During Sales and Peak Periods

During:

  • Festive seasons;
  • Major sales;
  • Promotional campaigns;
  • Product launches;
  • Holiday periods; or
  • Other periods of unusually high demand,

processing and delivery may take longer than usual.

We recommend placing time-sensitive orders sufficiently in advance.

20. Force Majeure

Lasoon will not be responsible for delivery delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters;
  • Floods;
  • Fires;
  • Severe weather;
  • Epidemics or pandemics;
  • War;
  • Civil unrest;
  • Strikes;
  • Government restrictions;
  • Transportation disruptions;
  • Infrastructure failures;
  • Major logistics disruptions; or
  • Other unforeseen circumstances beyond reasonable control.

We will take reasonable steps to assist with affected orders where possible.

21. Shipping Charges for Re-Delivery

Where a delivery fails because of incorrect or incomplete information supplied by the customer, repeated delivery failure, or customer-requested changes, additional shipping or re-delivery charges may apply where disclosed and permitted by applicable law.

Any applicable charge will be communicated before it is imposed where reasonably practicable.

22. Authenticity of Lasoon Products

Lasoon products purchased through Lasoon.in are supplied through our authorised sales channel.

Customers should exercise caution when purchasing products claiming to be Lasoon products from unauthorised websites, social-media accounts, marketplaces, individuals, or other sellers.

Lasoon cannot verify the authenticity or condition of products purchased from unauthorised sellers.

Issues relating to purchases made outside our authorised sales channels should ordinarily be raised with the seller or platform from which the purchase was made.

23. GST Information

Orders placed through Lasoon are supplied by the applicable registered business entity:

Legal/Registered Entity: Wool Worth India
GSTIN: 03AAPPT3472L2Z5

The applicable tax information and invoice details will be provided in accordance with applicable tax requirements.

24. Fraud and Delivery-Related Scams

Lasoon will not ask customers to disclose sensitive financial credentials such as:

  • OTPs;
  • UPI PINs;
  • ATM PINs;
  • CVVs;
  • Passwords; or
  • Complete card credentials

through unofficial communications.

Customers should be cautious of individuals falsely claiming to represent Lasoon or a delivery partner and requesting additional payments, banking credentials, or remote access to devices.

If you receive a suspicious request, do not provide confidential information or make an unauthorised payment.

25. Contact Us

For shipping, delivery, tracking, or order-related assistance, contact:

Lasoon
Operated by: Wool Worth India
Website: https://lasoon.in
Email: support.lasoon@gmail.com

Please include your order number when contacting customer support so that we can assist you more efficiently.

Registered/Business Address:
[Insert complete registered/business address]

Customer Support Phone:
[Insert phone number, if applicable]

26. Policy Updates

Lasoon may update or modify this Shipping & Delivery Policy from time to time to reflect:

  • Changes in shipping operations;
  • Courier partnerships;
  • Shipping charges;
  • Delivery timelines;
  • Business practices;
  • Legal requirements; or
  • Other operational changes.

The updated Policy will be published on the Website with a revised “Last Updated” date.

Where required by applicable law, additional notice may be provided.

Last Updated: 5 September 2026