Privacy Policy
Effective Date: 5 September 2026
Last Updated: 5 September 2026
Lasoon.in (“Lasoon“, “we“, “us“, or “our“) is operated by Wool Worth India (“Wool Worth India“, where applicable). This Privacy Policy explains how we collect, use, disclose, store, retain, and protect personal information when you visit, access, browse, create an account on, purchase products through, or otherwise interact with Lasoon.in and its related services (collectively, the “Website“).
We are committed to handling your personal information responsibly and transparently and, where applicable, in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025 (“DPDP Rules”), and other applicable laws and regulations of India.
By using the Website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent in the manner prescribed by law.
1. Who We Are
The Website is operated by:
Lasoon
Operated by: Wool Worth India
Website: https://lasoon.in
For privacy-related questions, requests, or complaints, you may contact us at:
Email: support@lasoon.in
Registered/Business Address: [Insert complete registered/business address]
Privacy Contact / Grievance Contact: [Insert name/designation, if applicable]
2. Information We Collect
Depending on how you interact with the Website, we may collect the following categories of information.
2.1 Information You Provide Directly
This may include:
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- Account login information
- Order and purchase details
- Product preferences
- Customer service communications
- Reviews, feedback, comments, photographs, or other content you voluntarily submit
- Information provided when participating in contests, promotions, surveys, or campaigns
- Any other information that you voluntarily provide to us
You should provide information that is accurate and up to date.
2.2 Order and Transaction Information
When you purchase products through the Website, we may collect information necessary to process and fulfil your order, including:
- Products purchased
- Order number
- Quantity and price
- Delivery information
- Billing information
- Payment status
- Refund, cancellation, return, and exchange information
- Transaction history
2.3 Information Collected Automatically
When you access the Website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Operating system
- Device type
- Device identifiers, where applicable
- Referring website or URL
- Pages viewed
- Date and time of access
- Approximate location derived from technical information, where applicable
- Website interaction and usage information
- Error and diagnostic information
This information helps us operate, secure, maintain, and improve the Website.
3. How We Use Your Information
We may process your personal information for purposes including:
- Creating and managing your account;
- Processing, confirming, fulfilling, shipping, and delivering orders;
- Processing returns, exchanges, refunds, and cancellations;
- Communicating with you about your orders and transactions;
- Providing customer support;
- Responding to questions, complaints, and requests;
- Improving our Website, products, services, and customer experience;
- Personalising Website content and product recommendations, where appropriate;
- Detecting, preventing, and investigating fraud, abuse, security incidents, and other unlawful activities;
- Maintaining business, accounting, tax, audit, and transaction records;
- Sending service-related communications;
- Sending promotional communications where permitted and, where required, with your consent;
- Conducting analytics, research, and performance measurement;
- Complying with applicable legal, regulatory, governmental, and law-enforcement requirements; and
- Protecting our legal rights, property, users, employees, and business.
We will seek to limit processing to purposes that are reasonably necessary and lawful for the relevant activity.
4. Legal Basis and Consent
Where applicable, we may process personal information based on:
- Your consent;
- Your request to provide goods or services;
- Compliance with applicable legal obligations;
- Legitimate and lawful business requirements permitted under applicable law; or
- Other lawful grounds available under applicable Indian law.
Where processing is based on consent, consent will be requested in a clear and understandable manner.
Where applicable, you may withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
After withdrawal, we will cease or restrict processing based on that consent within the period required by applicable law, unless continued processing is permitted or required by law or is necessary for another lawful purpose.
5. Your Rights
Subject to applicable law, you may have rights including the right to:
- Request access to information about the personal data we process about you;
- Request correction of inaccurate or incomplete personal information;
- Request deletion or erasure of personal information where legally applicable;
- Withdraw consent where processing is based on consent;
- Request information regarding the processing of your personal information;
- Nominate another individual to exercise applicable rights on your behalf where permitted by law;
- Raise a grievance regarding our processing of your personal information; and
- Exercise other rights available under applicable data-protection laws.
Requests may be submitted to support@lasoon.in.
We may need to verify your identity before processing certain requests to protect your account and personal information.
We will respond to valid requests within the period prescribed by applicable law.
6. Cookies and Similar Technologies
Lasoon may use cookies and similar technologies to operate and improve the Website.
Cookies may be used to:
- Keep you signed in;
- Remember preferences;
- Maintain shopping-cart functionality;
- Understand Website usage;
- Measure Website performance;
- Detect security issues and fraudulent activity;
- Improve user experience; and
- Support advertising or marketing activities, where applicable.
Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, security, or other Website functionality.
You may manage or disable cookies through your browser or device settings. However, disabling certain cookies may affect the availability or functionality of parts of the Website.
Where legally required, we will provide appropriate choices or consent mechanisms for non-essential cookies and similar technologies.
7. Analytics and Advertising
We may use analytics and advertising technologies provided by third parties to understand Website usage, measure campaigns, display relevant advertisements, and improve our products and services.
Depending on the technology used, these providers may process information such as device information, IP address, browser information, Website interactions, and identifiers.
We will use such services subject to applicable law and our contractual arrangements with relevant service providers.
Where required, appropriate consent or user choices will be provided.
8. Communications
We may communicate with you through email, SMS, telephone, WhatsApp, notifications, or other available communication methods for purposes such as:
- Order confirmations;
- Payment confirmations;
- Shipping and delivery updates;
- Return, refund, and exchange updates;
- Account-related notifications;
- Customer-service communications;
- Security notifications; and
- Other service-related messages.
These service communications may continue where necessary to provide a service you have requested.
We may also send promotional communications about products, offers, sales, campaigns, or new launches where permitted by law.
You may opt out of promotional communications using the unsubscribe mechanism provided in the communication or by contacting us at support@lasoon.in.
Opting out of promotional communications will not necessarily stop essential transactional or service-related communications.
9. Customer Support and Communication Records
When you contact us, we may retain records of your communications with us, including emails, chats, support tickets, and other customer-service interactions.
Where legally permitted, telephone calls may also be recorded or monitored for purposes such as:
- Quality assurance;
- Customer-service improvement;
- Training;
- Fraud prevention;
- Security;
- Dispute resolution; and
- Maintaining appropriate business records.
Where recording is legally required to be disclosed or consented to, we will provide the applicable notice or obtain the required consent.
10. Sharing of Personal Information
We do not sell or rent your personal information as a business practice.
We may share information with service providers and other parties where reasonably necessary for the purposes described in this Privacy Policy.
These parties may include:
- Payment processors and payment gateways;
- Delivery and logistics partners;
- Website hosting and infrastructure providers;
- IT and technology service providers;
- Analytics providers;
- Customer-support providers;
- Marketing and communication service providers;
- Fraud-prevention and security providers;
- Professional advisers, auditors, accountants, and legal advisers;
- Government authorities, courts, regulators, or law-enforcement agencies where legally required; and
- Parties involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.
We seek to provide third parties only the information reasonably necessary for their relevant function and expect appropriate confidentiality and security measures to be maintained.
11. Payment Information
Payments made through the Website may be processed by third-party payment service providers.
Where payment processing is handled by a third-party payment gateway, your payment information may be collected and processed directly by that provider in accordance with its own terms and privacy practices.
We generally do not store complete credit-card, debit-card, banking, or other payment credentials on our own servers unless expressly stated otherwise.
Payment providers may retain transaction information as required by applicable law, security requirements, or their own policies.
12. Data Security
We take reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access;
- Unauthorised disclosure;
- Accidental loss;
- Destruction;
- Alteration;
- Misuse; and
- Other unlawful or unauthorised processing.
Security measures may include access controls, authentication mechanisms, encryption or secure transmission technologies, monitoring, backups, and other safeguards appropriate to the nature of the information.
However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
13. Data Breach and Security Incidents
If a personal data breach occurs that requires notification under applicable law, we will take appropriate steps to contain, investigate, and respond to the incident and provide notifications to affected individuals and/or authorities as required by applicable law.
We may also take additional protective measures where appropriate.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for other lawful purposes including:
- Completing transactions;
- Providing requested services;
- Maintaining business and financial records;
- Meeting tax, accounting, regulatory, and legal requirements;
- Resolving disputes;
- Preventing fraud and abuse;
- Enforcing agreements; and
- Protecting our legal rights.
When personal information is no longer required, we will take reasonable steps to delete, anonymise, or otherwise dispose of it in accordance with applicable law and our retention practices.
Deletion of an account does not necessarily require immediate deletion of every record associated with that account where retention is legally required or otherwise permitted.
15. Children’s Privacy
The Website is not intentionally directed toward children in circumstances where applicable law prohibits us from processing their personal information without appropriate consent or safeguards.
Where applicable law requires verifiable consent of a parent or lawful guardian for processing a child’s personal information, we will follow the applicable requirements.
If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us at support@lasoon.in
16. User Reviews, Comments, Images and Other Public Content
The Website may allow users to submit reviews, comments, photographs, ratings, feedback, or other content.
If you voluntarily submit content intended for public display, that content may be visible to other users and may be copied, shared, or otherwise used by third parties.
You should avoid publishing personal information that you do not want to make publicly available.
By submitting content, you grant Lasoon the rights necessary to host, display, reproduce, format, moderate, and distribute that content for operating, promoting, and improving our Website and services, subject to applicable law and the terms governing the relevant submission.
You retain ownership of your original content unless a separate agreement states otherwise.
17. Intellectual Property
Unless otherwise stated, the Website and its content—including text, product information, photographs, graphics, logos, designs, layouts, software, trademarks, and other materials—are owned by or licensed to Lasoon/Wool Worth India and are protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, copy, publish, transmit, sell, or commercially exploit Website content without appropriate permission, except where permitted by applicable law.
18. Third-Party Websites and Services
The Website may contain links to websites, applications, payment providers, social-media platforms, or other third-party services.
Those third parties operate independently and may have their own privacy policies and terms.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
You should review the applicable third-party privacy policies before providing information to them.
19. International Data Transfers
Some of our service providers or technology partners may process personal information outside India.
Where personal information is transferred, stored, or processed outside India, we will take steps required under applicable Indian law and applicable contractual or security requirements.
Certain countries or jurisdictions may have different data-protection standards from India.
20. Fraud Prevention and Legal Compliance
We may collect, use, preserve, and disclose information where reasonably necessary to:
- Detect or prevent fraud;
- Investigate suspicious transactions;
- Protect Website security;
- Prevent abuse or unauthorised access;
- Enforce our terms and policies;
- Protect our users and business;
- Respond to lawful requests from government authorities; or
- Comply with applicable laws, court orders, regulations, or legal processes.
21. Business Transfers
If Lasoon or Wool Worth India undergoes a merger, acquisition, restructuring, financing, sale of assets, change of ownership, or similar transaction, personal information may be transferred as part of that transaction.
Any such transfer will be handled in accordance with applicable law and appropriate confidentiality and security requirements.
22. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent by contacting us at:
Where a consent-management mechanism or other withdrawal mechanism is provided on the Website, you may also use that mechanism.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Certain services may no longer be available if the information necessary to provide those services can no longer be processed lawfully.
23. How to Exercise Your Privacy Rights
To request access, correction, deletion, withdrawal of consent, or other applicable privacy rights, please contact:
Email: support@lasoon.in
Please include enough information for us to understand your request and, where reasonably necessary, verify your identity.
We may request additional information to prevent unauthorised access to personal information.
We will process valid requests in accordance with applicable law.
24. Grievance Redressal
If you have a concern regarding our handling of your personal information, please contact us first at:
Grievance/Privacy Contact: [Insert name/designation]
Email: support@lasoon.in
Address: [Insert registered/business address]
We will review and respond to grievances in accordance with applicable law and our applicable grievance-redressal procedures.
Where you have a right to escalate a complaint to a competent regulatory authority or the Data Protection Board of India, you may exercise that right in accordance with applicable law.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our products or services;
- Changes to our data-processing practices;
- Changes in applicable laws or regulations;
- New security or privacy practices; or
- Other operational or legal requirements.
When we make material changes, we may provide additional notice where required by applicable law.
The updated version will be posted on this page with a revised “Last Updated” date.
You should periodically review this Privacy Policy for changes.
26. Applicable Law
This Privacy Policy shall be interpreted and governed in accordance with the applicable laws of India.
Nothing in this Privacy Policy limits any mandatory rights or protections available to you under applicable law.
27. Contact Us
If you have questions, concerns, privacy requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:
Lasoon
Operated by: Wool Worth India
Website: https://lasoon.in
Email: support@lasoon.in
Address: [Insert complete registered/business address]
Privacy/Grievance Contact: [Insert name/designation]
Last Updated: 5 September 2026