Refund, Return, Replacement & Cancellation Policy

Effective Date: 5 September 2026
Last Updated: 5 September 2026

This Refund, Return, Replacement & Cancellation Policy (“Policy“) applies to purchases made through Lasoon.in, operated by Wool Worth India (“Lasoon“, “we“, “us“, or “our“).

By placing an order through the Website, you acknowledge and agree to this Policy, subject to your rights and remedies under applicable law.

1. General Return & Exchange Policy

At Lasoon, products are quality-checked and packed before dispatch.

For hygiene, product integrity, and operational reasons, products are generally non-returnable and non-exchangeable after delivery, except where a product is:

Damaged;
Defective;
Incorrect;
Missing or incomplete; or
Otherwise eligible for a remedy under applicable law.

If you receive a product with an eligible issue, please contact us within the applicable claim period described below.

Nothing in this Policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable law.

2. Eligible Reasons for Refund, Replacement or Resolution

A refund, replacement, exchange, or other appropriate resolution may be considered where:

Damaged Product

The product is received damaged or materially damaged during transit.

Defective Product

The product has a manufacturing or material defect that was not caused by misuse, improper handling, or normal wear and tear.

Incorrect Product

You receive a product that is materially different from the product ordered, such as an incorrect item, size, colour, or variant where the error is attributable to Lasoon.

Missing Product

One or more products included in your order are missing from the delivered package.

Incomplete Order

Parts or components that should have been included with the purchased product are missing.

Undelivered Order

An order is not delivered within the applicable delivery period and cannot reasonably be fulfilled, subject to investigation with our logistics partner.

3. Claim Period

For damaged, defective, incorrect, missing, or incomplete orders, customers should contact Lasoon as soon as possible and preferably within 24 hours of delivery.

For an order marked as delivered but not actually received, please report the issue within 48 hours.

Requests submitted after these periods may require additional verification and may not be accepted where the delay prevents us or our logistics partner from properly investigating the issue.

Where applicable law provides a longer or different period or remedy, that legal right will prevail.

4. Unboxing Video and Supporting Evidence

For damaged, incorrect, missing, or incomplete deliveries, customers are strongly encouraged to record a continuous unboxing video beginning with the sealed package and continuing through the opening and inspection of the contents.

The following evidence may also be requested:

Photographs of the outer packaging;
Photographs of shipping labels;
Photographs or videos of the product received;
Photographs showing damage or defects;
Order details;
Package weight information, where available; and
Any other information reasonably necessary to investigate the claim.

An unboxing video can significantly assist in verifying transit damage, tampering, missing items, or incorrect products.

Failure to provide an unboxing video will not automatically eliminate any mandatory consumer right or remedy available under applicable law, but the absence of supporting evidence may affect our ability to verify and process a claim.

5. Damaged or Tampered Packages

If a package appears visibly damaged, opened, or tampered with at the time of delivery, you should:

Inspect the package before accepting it where reasonably possible;
Photograph or record the condition of the package;
Refuse delivery where the package is materially damaged or appears tampered with, where the delivery service permits refusal; and
Contact Lasoon customer support as soon as possible.

If you accept a visibly damaged package, please report the issue immediately with photographs or video evidence.

Acceptance of a damaged package does not, by itself, waive any mandatory rights available under applicable law.

6. Missing or Undelivered Orders

If your order is marked as delivered but you have not received it, contact us within 48 hours so that we can investigate with the relevant delivery partner.

We may request information such as:

Order number;
Delivery address;
Delivery confirmation;
Delivery communication;
CCTV or building-security information where available to you; or
Other information reasonably required to investigate the delivery.

If an order remains undelivered for 15 days after the expected delivery period, you may contact us to request an investigation and, where appropriate, cancellation and refund.

The final resolution will depend on the circumstances, logistics investigation, availability of the product, and applicable law.

7. Non-Returnable Situations

Unless required otherwise by applicable law, refunds, returns, replacements, or exchanges will generally not be provided for:

Change of mind after delivery;
Incorrect size selected by the customer;
Incorrect colour or variant selected by the customer;
Products damaged after delivery through misuse or improper handling;
Normal wear and tear;
Damage caused by failure to follow care or usage instructions;
Minor differences in colour caused by lighting, photography, or display settings;
Minor manufacturing or finishing variations that do not materially affect the product;
Products altered, washed, used, damaged, or modified after delivery;
Claims that cannot reasonably be verified; or
Products purchased from unauthorised sellers or platforms.

This section does not override rights or remedies that cannot legally be excluded.

8. Product Colour, Size and Appearance

Product photographs are provided for illustrative and informational purposes.

Actual colours may vary slightly depending on:

Your device;
Screen settings;
Lighting conditions;
Photography conditions; and
Other display factors.

Please review the product description, size chart, measurements, material information, and other product details before placing your order.

Minor differences that do not materially change the product may not qualify for a refund or replacement.

9. Refunds

Where a refund is approved, the refund will generally be processed as follows:

Prepaid Orders

Refunds will ordinarily be made to the original payment method used for the transaction.

Cash-on-Delivery Orders

Where a refund is applicable to a COD order, we may request valid bank-account details or another permitted payment method for processing the refund.

We will not request your OTP, PIN, CVV, password, or complete card credentials for processing a legitimate refund.

10. Refund Processing Time

Once a refund has been approved, Lasoon will initiate the refund within 15 business days, unless a different period is required by applicable law or circumstances outside our reasonable control.

The time taken for the amount to appear in your account may additionally depend on:

Banks;
Payment gateways;
Card issuers;
UPI providers; or
Other financial institutions.

We are not responsible for delays occurring solely within the systems of an independent payment provider, although we will reasonably assist in resolving legitimate payment issues.

11. Shipping Charges and Discounts

Unless required by applicable law or otherwise stated at the time of purchase:

Original shipping charges may be non-refundable;
Promotional discounts may not be refundable as a separate cash amount;
Free promotional items may be subject to additional conditions; and
Refund calculations may account for discounts or promotional benefits applied to the original order.

Where an order is cancelled or refunded because of an error attributable to Lasoon, applicable charges will be handled appropriately based on the circumstances and applicable law.

12. Replacement

Where an eligible claim is approved, Lasoon may offer a replacement product where:

The same product is available;
The issue can reasonably be resolved through replacement; and
Replacement is appropriate under the circumstances.

If the same product is unavailable, Lasoon may offer an alternative resolution, including a refund, subject to applicable law.

Replacement decisions are subject to product availability and verification of the claim.

13. Return of Products for Approved Claims

Where a product must be returned for an approved claim, we will provide appropriate return instructions.

Customers should:

Keep the original packaging where possible;
Keep tags, labels, accessories, and invoices where available;
Avoid using, washing, altering, or damaging the product after discovering the issue; and
Follow the return instructions provided by Lasoon.

Where Lasoon arranges a return because of an eligible product issue, we will provide the applicable return procedure.

14. Cancellation Policy

Orders may be cancelled before dispatch, subject to the order status and applicable law.

Where the Website displays an option to cancel an order, customers should use that option as soon as possible.

Once an order has been shipped or handed over to the logistics provider, cancellation may no longer be possible through the normal cancellation process.

If cancellation is not possible after shipment, the customer may need to follow the applicable return/refund process, where available.

15. Cancellation of Prepaid Orders

If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

16. COD Cancellation and Refused Deliveries

For Cash-on-Delivery orders, no payment is generally collected until delivery.

If a customer refuses or fails to accept a COD order without a legitimate reason, Lasoon may restrict future COD availability or take other reasonable measures to prevent repeated failed deliveries.

Any applicable cancellation, shipping, or other charges will be handled in accordance with the information presented at checkout and applicable law.

Lasoon does not charge customers for amounts that have not been legitimately disclosed or authorised.

17. Return-to-Origin (RTO)

An order may be returned to the sender (“RTO“) for reasons including:

Customer unavailable;
Incorrect address;
Customer refusal;
Repeated failed delivery attempts;
Incomplete delivery information; or
Other logistics-related reasons.

For prepaid orders, any refund following an RTO will be assessed according to the circumstances and applicable refund policy.

For COD orders, no refund is generally applicable where no payment was collected. Repeated COD refusals may affect eligibility for future COD orders.

Nothing in this section limits any statutory consumer rights.

18. Free Items and Promotional Offers

Free products, gifts, promotional items, discounts, and other offers are subject to availability and any conditions communicated with the relevant promotion.

Lasoon may:

Change or discontinue an offer;
Substitute a free item with another item of comparable nature or value;
Limit promotional quantities; or
Restrict the combination of multiple promotional offers,

subject to applicable law and the terms communicated at the time of purchase.

Unless expressly stated otherwise, promotional offers cannot be combined.

19. Fraud Alert and Customer Awareness

Lasoon and Wool Worth India do not request OTPs, CVVs, PINs, passwords, or complete card/banking credentials through unsolicited calls, emails, WhatsApp messages, social-media messages, or other unofficial channels.

Customers should be cautious of individuals claiming to represent Lasoon and requesting:

Additional payment for prizes or rewards;
OTPs;
UPI PINs;
Card PINs;
CVVs;
Passwords;
Remote access to devices; or
Banking credentials.

Do not make payments to unknown accounts or links based solely on an unsolicited communication.

If you receive a suspicious communication claiming to represent Lasoon, please contact us through our official customer-support channel.

Lasoon is not responsible for payments voluntarily made by customers to fraudulent third parties outside our authorised payment channels, except to the extent liability cannot legally be excluded.

20. Refund Fraud Prevention

For your protection, Lasoon representatives will not ask you to disclose:

OTPs;
UPI PINs;
ATM PINs;
CVVs;
Passwords; or
Full card credentials

in order to issue a legitimate refund.

If someone asks for such information while claiming to process your Lasoon refund, do not provide it.

21. Authenticity and Unauthorised Sellers

Lasoon products should be purchased through Lasoon.in or other platforms expressly authorised by Lasoon/Wool Worth India.

We cannot verify or guarantee the authenticity of products purchased from unauthorised third parties.

Claims relating to counterfeit, altered, or unauthorised products purchased outside our authorised sales channels may not be eligible for resolution by Lasoon.

22. How to Submit a Claim

To submit a refund, replacement, or product-issue claim, contact:

Email: support.lasoon@gmail.com

Please provide:

Order number;
Customer name;
Registered mobile number or email address;
Description of the issue;
Photographs and/or video evidence;
Photographs of the package and shipping label, where relevant; and
Any other information reasonably required to investigate the claim.

Our team may request additional evidence where reasonably necessary.

23. Claim Review and Verification

All claims are subject to reasonable verification.

We may investigate:

Order records;
Product information;
Packaging records;
Dispatch information;
Delivery records;
Photographs or videos;
Logistics information;
Customer communications; and
Other relevant evidence.

Submitting a claim does not automatically guarantee a refund or replacement.

Where an eligible issue is established, we will provide the appropriate resolution in accordance with this Policy and applicable law.

24. Abuse of Refund or Replacement Policy

Lasoon reserves the right to investigate suspected abuse of this Policy, including:

Repeated false claims;
Fraudulent refund requests;
Manipulated photographs or videos;
Returning products different from those delivered;
Deliberate damage;
Repeated refusal of COD orders; or
Other deceptive conduct.

Where permitted by law, we may suspend or restrict accounts or certain payment/delivery options and may take appropriate legal action where fraudulent conduct is identified.

25. Consumer Rights

Nothing in this Policy is intended to remove, restrict, or waive any mandatory rights or remedies available to consumers under applicable Indian law.

Where a provision of this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

26. Policy Updates

Lasoon may update this Refund, Return, Replacement & Cancellation Policy from time to time to reflect:

Changes in our products or Services;
Changes in our operational processes;
Changes in payment or logistics arrangements;
Changes in applicable law; or
Other business or legal requirements.

The revised Policy will be published on the Website with an updated “Last Updated” date.

27. Contact Information

For questions regarding refunds, returns, replacements, cancellations, or delivery issues, contact:

Lasoon
Operated by: Wool Worth India
Website: https://lasoon.in
Email: support.lasoon@gmail.com

Registered/Business Address:
[Insert complete registered/business address]

Customer Support Phone:
[Insert phone number, if applicable]

Last Updated: 5 September 2026